Legal

Xspare is a marketplace — every order is sourced and shipped directly by the vendor who quoted it, not from a central Xspare warehouse. Because of that, dispatch time and delivery time vary by vendor, part availability, and your location, and are shown on your order once a vendor accepts.

You can track your order's status — quoted, accepted, paid, dispatched, delivered — anytime from My Orders in your account.

You can cancel an order for free, with a full refund, at any time before the vendor marks it as processing. Once the vendor has started fulfilling your order, it can no longer be cancelled directly — use the return process below instead.

You have 7 days from delivery to report an issue and request a return.

Eligible for return:

• Part is significantly different from the listing
• Damaged, defective, or broken on arrival
• Wrong item was sent
• Incompatible with the vehicle you ordered for

Not eligible:

• Changed your mind on a correctly described part
• Damage from installation or misuse
• Part already installed or modified

If your part arrived damaged or defective, report it within 48 hours of delivery with photos, so we can resolve it quickly.

When you report an issue, choose what you'd like:

• Refund — if approved, processed within 5–7 business days to your original payment method.
• Replacement — if approved and a matching part is in stock, the vendor arranges a replacement; if not, you'll get a refund instead.

Report an issue directly from the order in My Orders, or contact us at [email protected].

We may update this Shipping & Returns Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.